FAQ

Plum Air's certified technicians repair all makes and models of heating systems, including furnaces, heat pumps, and boilers. They primarily work with Carrier brand systems.

Yes, Plum Air offers 24/7 emergency repair services for situations like a complete system breakdown to restore your home comfort as quickly as possible.

When you contact Plum Air for heating repair, a technician will:

• Come to your property to diagnose the issue.
• Provide an estimate for the repairs, or suggest a full replacement if the system is beyond cost-effective repair.
• Complete your service quickly and correctly.
• Offer options for maintenance plans to help prevent future breakdowns.

Plum Air provides installation services for various heating equipment, including new furnaces, heat pumps, boilers, and tankless water heaters. They are a Carrier Factory Authorized Dealer and primarily install Carrier brand systems.

Yes, Plum Air offers financing options to help make the cost of a new system installation more manageable for homeowners.

Plum Air's installation process typically involves:

• A visit to your property to assess your needs and determine the right size and type of unit.
• Providing you with a detailed estimate.
• Completing the professional installation.
• Offering a demonstration on how to operate your new system.
• Asking if you would like to sign up for routine maintenance to protect your investment.

Regular maintenance is crucial to ensure your heating system runs efficiently during cold weather. Benefits include:

• Lower energy bills (due to maximum efficiency).
• Extended equipment life span.
• Preventing unexpected, costly breakdowns.
• Maintaining the system's warranty requirements.
• Ensuring safe operation by checking components like the heat exchanger for potential issues (like carbon monoxide leaks).

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A comprehensive annual tune-up includes a thorough inspection and cleaning of critical components such as:

• Checking the burner and heat exchanger.
• Testing safety controls and system pressure.
• Inspecting the flue for proper ventilation.
• Checking and lubricating moving parts.
• Replacing or cleaning the air filter.

Yes, Plum Air offers routine preventive maintenance and plans. While the specific details or tiers of their plans are not listed, they recommend signing up for maintenance to keep your system running smoothly and efficiently all year long.

Plum Air's certified technicians repair all makes and models of cooling equipment, including central air conditioners, heat pumps, and ductless mini-split systems. They are a Carrier Factory Authorized Dealer and primarily work with Carrier brand systems.

Yes, Plum Air offers 24/7 emergency air conditioner repair services across the Shavertown and Hazle Township areas. They understand AC issues can pop up unexpectedly and strive to restore your comfort quickly.

When you call for AC repair, Plum Air will:

• Visit your property to diagnose the cooling issue.
• Provide an estimate for the necessary repairs.
• Suggest a full replacement if the unit is too old or damaged for cost-effective repair.
• Complete the repair in a timely manner.
• Offer options for maintenance plans to help prevent future breakdowns.

Plum Air helps you select the right system by considering factors like unit size and capacity, energy efficiency (SEER rating), sound performance, and your budget. They ensure you get a cooling solution that fits your unique needs.

Yes, Plum Air offers financing options to help make the investment in a new, high-efficiency AC system more affordable for homeowners.

Plum Air is a Carrier Factory Authorized Dealer with over 25 years of experience. They commit to doing the job quickly and correctly, from assessing your property's needs and providing an estimate to professionally installing the new unit and offering a demonstration on how to use it. They also specialize in ductless mini-split installation and geothermal heat pumps.

Plum Air recommends having your air conditioning system serviced and tuned-up at least once per year, typically in the spring, to ensure it operates at its optimum performance during the cooling season.

Regular maintenance is the best way to protect your investment and can help to:

• Reduce utility bills by ensuring maximum efficiency.
• Extend the equipment's lifespan.
• Reduce the risk of costly repairs and unexpected breakdowns.
• Maintain the system's warranty coverage.

Yes, Plum Air offers routine preventive maintenance and a plan (such as their annual service agreements) to keep your AC system running efficiently. Signing up for a plan can often reduce the cost of an annual Performance Tune-Up..

With today's well-insulated and tightly sealed homes, the air inside can become 2 to 5 times more polluted than the air outside. This is because contaminants get trapped inside and recirculated. Plum Air specializes in solutions to provide a cleaner, healthier home environment.

Plum Air provides solutions for several common IAQ issues, including:

• Airborne Contaminants: Removing particles like pollen, mold, pet dander, and dust that can trigger allergies and asthma.
• Humidity Imbalance: Controlling humidity levels that can cause discomfort, damage wood furnishings, or promote mold growth.
• Stale Air & Odors: Expelling odors from cooking, pets, and chemicals.
• Carbon Monoxide: Offering detectors and monitoring to protect against this dangerous, silent killer.

Plum Air installs and services a variety of whole-house IAQ products designed to integrate with your existing HVAC system, including:

• Air Filtration Products: Advanced air cleaners and filters that remove a high percentage of airborne particles.
• Humidifiers: Systems that properly control and balance humidity for personal comfort and the protection of your home's structure.
• Fresh Air Ventilators (ERVs/HRVs): Devices that bring in fresh outdoor air while simultaneously expelling stale indoor air and managing energy exchange.
• Carbon Monoxide Detectors: Essential safety devices for every home.
• Zoning and Programmable Thermostats: For better comfort management across different areas of your home.

Plum Air offers a free in-home consultation with one of their HVAC and IAQ specialists. They will assess your home, discuss your specific health concerns or comfort issues, and recommend the best combination of products to customize a cleaner, healthier air solution for you.

Plum Air's commercial department is equipped to handle a wide range of light commercial to industrial HVAC applications. This includes installation, service, and repair for equipment such as:

• Rooftop Units
• Split Systems
• Boilers
• Chillers
• Variable Air Volume (VAV) Systems
• Temperature Control Systems
• Exhaust and Supply Fans
• Make-up Air Units

Yes, Plum Air provides emergency repair services for commercial HVAC equipment. They are available 24/7 to address critical breakdowns to ensure your business operations and tenant comfort are restored as quickly as possible.

Regular preventive maintenance is essential for commercial systems, which operate under much heavier demand than residential units. It helps:

• Reduce operational costs by keeping equipment running at peak efficiency.
• Prevent unexpected, costly downtime and large-scale emergency repairs.
• Extend the lifespan of expensive commercial equipment.
• Maintain comfort levels for employees and customers throughout your facility.

While specific details may vary by contract, a service agreement with Plum Air typically includes annual or semi-annual comprehensive tune-ups for your heating and cooling equipment. These plans often provide benefits like priority service scheduling and may include a reduced cost on major repairs.

Plum Air has experience serving the commercial and industrial sectors in Hazle Township and Shavertown. They are committed to excellence in every aspect, from:

• Accurately sizing and installing the correct equipment for your facility's unique needs.
• Ensuring the installation is done correctly to maximize energy efficiency.
• Providing ongoing service and maintenance support for the life of the system.

Plum Air offers a comprehensive range of plumbing services for both residential and commercial customers, including:

• Water Heater Services: Installation, repair, and replacement of traditional tank and tankless water heaters.
• Water Leaks: Expert leak detection and repair for minor drips, broken pipes, and complex slab leaks.
• Fixture Services: Repair and replacement of toilets, faucets, sinks, showers, and garbage disposals.
• Gas & Water Lines: Installation and repair of both gas and water lines.
• Sewer Lines: Repair and replacement of sewer lines.
• New Construction: Full plumbing installation for new home or business construction projects.

Yes. Plum Air specializes in water heater services. They can repair your existing unit or help you choose and install a new, energy-efficient model, including tankless water heaters, which provide hot water on demand.

Absolutely. A constantly running toilet is a very common issue that wastes water and money. Plum Air technicians can quickly diagnose the problem, which is often a faulty flapper or an improperly adjusted fill valve, and complete the necessary repairs.

A plumbing vent looks like a pipe sticking out of your roof. Its main functions are to:

• Vent Sewer Gases: It allows sewer gases to be safely vented outside of your home.
• Maintain Proper Drainage: It allows air to follow liquid down the pipes. Without vents, draining one fixture (like a sink) could cause another fixture (like a toilet) to back up. Plum Air ensures your waste and vent system is functioning correctly.

A common, hard-to-detect leak is caused by a poor seal from the flapper valve at the bottom of the tank. Plum Air recommends an easy check: remove the tank lid, flush, and once the tank refills, add several drops of food coloring to the water. Wait 20 minutes. If any color appears in the toilet bowl, you have a leak that needs professional attention.